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Twisted Diesel Shipping & Returns - Privacy Policy

 

Shipping Policy

 

All orders received before 3pm EST will be processed & shipped the same business day excluding weekends and federal holidays. We ship all US orders using one of the following UPS – FedEx & USPS unless otherwise specified.

 

Twisted Diesel Performance offers free shipping on most orders over 199.99 some exclusion’s may apply; contact us if you have any questions.

 


 

Return Policy

 

To qualify for return all products will require a Return Authorization (RA) Number prior to being sent back to us. All products must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, blank warranty cards and other accessories and documentation must be included and returned in the manufacturer's original packaging. All returns will be inspected and if found to be non-conforming will be rejected & subject to a restocking fee at Twisted Diesel's sole discretion.

 

Under NO circumstance will Twisted Diesel accept a used, damaged or altered item as a return or as store credit. Some items, including Special Orders, truck freight shipments and some non-stocked items are not returnable under any circumstances. 

 

Twisted Diesel is not responsible for items that are damaged, lost or stolen in return shipping. Twisted Diesel is not responsible for returns that do not have the proper return information on the box.

 

Cancellations

 

Cancellations are not accepted through Email, fax, or Voicemail. You must speak with a customer service representative to have your order cancellation confirmed. All order cancellations are subject to a 15% restocking fee.

 

Cancellation requests can not be processed once the order has been shipped. Please follow the steps for acquiring RA #.

Privacy Policy

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical & electronic procedures to safeguard and secure the information we collect online.